Privacy Policy
At Raw Skull Recordz, we respect your privacy and are committed to protecting your personal information.
Information We Collect
When you place an order through our website, we may collect the following information:
- Your name
- Shipping address
- Email address
- Order details
- Payment confirmation provided through PayPal/Stripe
We do not collect or store your payment information. All payments are securely processed by PayPal/Stripe.
How We Use Your Information
Your personal information is used solely to:
- Process and ship your order
- Contact you regarding your purchase if necessary
- Comply with legal and tax obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data Storage
Your order information is stored only for as long as necessary to fulfill your order and comply with applicable legal requirements.
Third-Party Services
Our website may use trusted third-party services such as:
- PayPal/Stripe (payment processing)
- Shipping providers (to deliver your order)
These services have their own privacy policies.
Your Rights
Depending on your country of residence, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal data where legally permitted
For privacy-related questions, please contact us using the contact information listed on our website.
Return & Refund Policy
Due to the limited nature of our releases and to protect the condition of collectible items, all sales are final.
We do not accept returns, exchanges, or cancellations once an order has been shipped.
Damaged or Incorrect Items
If your order arrives damaged during shipping or you receive the wrong item, please contact us within 5 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the damaged item and packaging
If the claim is approved, we will provide a replacement when available. If a replacement is not possible, a refund or store credit may be offered at our discretion.
Lost Shipments
Raw Skull Recordz is not responsible for delays caused by postal services or customs.
If a shipment is officially declared lost by the carrier, please contact us so we can work together toward an appropriate solution.
Contact
If you have any questions regarding this Privacy Policy or our Return Policy, please contact us through the contact form or email address listed on our website.
Thank you for supporting underground death metal and Raw Skull Recordz.